Contact us
For questions or to report a problem, please email us at
tabicoremix@gmail.com
Including your login ID and the date, time and details of the issue helps us respond faster.
We usually reply within 2–3 business days.
Frequently asked questions
How do I start a rental?
Find a nearby station on the map, then scan the QR code on the bike. Review the pricing plan and terms, and the rental starts once you agree. An account and a registered credit card are required.
How do I return a bike?
Bring the bike back to the station you rented it from, lock it, then re-scan its QR code from "Return scan" in the app. Location is verified, so please do this near the station (within 120 m by default).
About fees and the deposit
Each bike has its own pricing plan, shown before you start. A deposit is authorized on your card at the start, and on return only the actual usage fee is charged. The remaining hold is released automatically.
I forgot my password
Tap "Forgot your password?" on the login screen and enter your registered e-mail address. We will send a 6-digit reset code. If it does not arrive, check your spam folder and confirm the address is correct.
How do I delete my account?
Go to Menu → Delete Account in the app. Accounts cannot be deleted during an active rental, so please return the bike first.
Location and camera permissions
Location is used to show nearby stations and to verify return locations. The camera is used only to scan QR codes, and no images are stored. You can change these permissions in your device settings at any time.
Bike trouble or an accident
If you find a fault that affects riding safety, or if an accident occurs, stop in a safe place and contact us at the address above. In case of an accident, please also contact the police.